Terms of Service

1. Who this agreement is with

Snapline is made and published by Ziad Ziadeh ("we", "us"). These terms govern your use of the Snapline application for macOS and this website. Downloading, installing, or using Snapline means you accept them.

Purchases are handled by Paddle.com Market Ltd as Merchant of Record. Paddle's buyer terms apply to the transaction itself; these terms apply to the software.

2. What the license grants

The license is the key: a signed blob that carries who bought it, when, how many seats, when the update window ends, and whether it includes Snapline Studio. Activating it makes one online check that assigns a seat to that Mac; verification is local from then on, so the app itself works without a network.

Seats are enforced at activation: a license activates on as many Macs at once as its seat count, and deactivating in Settings frees a seat for another Mac. Where a purchase is made for a team, buy one seat for each Mac it will be activated on at the same time; the seat count is recorded in the key.

3. The year of updates

Your purchase includes every version of Snapline published within one year of the purchase date. This is a property of the version's publication date, not of when you install it: a version published inside your window is yours permanently, whenever you get around to installing it, and a version published after it is not, even if you download it later.

When the window has passed, the license is unaffected. What stops is the flow of new versions. Snapline will tell you, without nagging, that a newer version exists and that it lies outside your window.

4. Renewals

A renewal is a further one-time purchase that issues a new key with a later window end. It is never automatic: there is nothing to cancel, and nothing is charged unless you buy a renewal yourself.

• Renew early and the year is added to the end of the window you already have, not to today. Renewing early costs you nothing.
• Renew late and the new year runs from the day you renew. Every version published during the gap becomes available once Snapline picks up the renewal: at its next license check (at launch, daily, or at any update check), or at once if you enter the new key.
• Never renew and nothing breaks.

Renew with the same email address you bought with, so the renewal extends the license held under that address. If that address holds more than one license, the renewal cannot tell which one you mean, and support will settle it with you. A renewal opened from Snapline itself (Renew Snapline, in Settings, License) names the license on that Mac instead: it extends that license whichever address you check out with, and the new key goes to the address the license was bought under.

5. Snapline Studio

Snapline Studio is included in every Snapline License, at no extra charge. It is not sold separately, and there is no separate Studio license. What it adds is making new Studio takes; opening, editing and exporting a Studio project that already exists, in the Studio editor, never needs it. It covers every seat on the license whose Mac has Apple silicon.

• Licenses you already hold. Every license includes Studio, including one bought before 13 October 2026. Your Macs pick Studio up at their next license check (section 4), which you can run at once with Check for Updates… in Snapline's menu bar icon, or by quitting and reopening Snapline. Nothing is activated again.
• Updates. Studio has no update window of its own. It is covered by the license's window (section 3), and a renewal (section 4) keeps Snapline and Studio current together.
• Apple silicon. Studio works only on a Mac with Apple silicon. On an Intel Mac the rest of Snapline works as it does without Studio, and Studio, including opening a Studio project, is not available.
• Trying it. The 14-day trial (section 6) includes Studio on a Mac with Apple silicon.
• When the trial ends. When the trial ends without a license, capture locks, starting a new Studio take with it (section 6). A take already recording runs to its end, and the Studio projects you made keep opening, editing and exporting on a Mac with Apple silicon.

6. Downloading without buying

Snapline is free to download and run. Each Mac gets one 14-day trial, dated by our server, during which the complete app works without a license, Snapline Studio included on a Mac with Apple silicon. Reinstalling Snapline does not start a new trial, and a Mac on the trial has to reach our server at least every three days to keep capturing. After the trial, without a license that verifies, capture is locked, starting a new Studio take with it, and nothing else is: history, the editor, text recognition, the Studio projects you made, and everything downstream stay open, because those hold work you already did. You may use an unlicensed installation for as long as you like to decide whether to buy.

7. What you may not do

• Share, publish, sell, sublicense, rent, or transfer your license key, or use one you did not buy.
• Distribute modified copies of Snapline, or redistribute it as part of another product.
• Circumvent, disable, or tamper with the license check, or produce keys that pass it.
• Reverse engineer, decompile, or disassemble the app, except to the extent that law expressly permits despite this restriction.
• Remove or obscure the copyright and identification in the app or its files.
• Use Snapline to capture content you have no right to capture, or in a way that breaks the law where you are.

What you capture with Snapline is entirely yours. We claim no rights over your screenshots, recordings, Studio projects, or anything derived from them, and Snapline never sends them to us.

8. Payment, price, and tax

Prices are shown at checkout in your local currency, including any sales tax or VAT that applies where you are, and are quoted by Paddle at the moment you buy. We may change prices for future purchases at any time; a price change never affects a license already sold.

Payment methods, receipts, invoices, tax documentation, and the payment data itself are Paddle's. If you need an invoice with a company name or VAT number on it, that is a Paddle request, and Paddle's receipt email is where to start.

Your key is minted and emailed as soon as Paddle confirms the payment, usually within a minute. If it does not arrive, check spam, then write to support@snap-line.app and we will resend it.

9. Refunds

30 days, no questions asked. The details, including how to ask and how long the money takes, are in the Refund Policy, which forms part of these terms.

10. Changes to the app

Snapline is actively developed, and versions differ. Features may be added, reworked, or in rare cases removed, and macOS itself may force a change: a permission Apple redefines, a framework it retires. We aim to keep every capability you paid for working, and when something has to go, the release notes will say so rather than let you find out.

Snapline requires macOS 14 or later. A future version may require a newer macOS. That is not a withdrawal of your license: the last version your window covered keeps working on the system it supported.

11. Support

Support is by email at support@snap-line.app, from a person, usually within a couple of working days. There is no guaranteed response time, no service level, and no phone line. Bugs are welcome and specific reports are welcome most.

12. Ownership

Snapline, its source code, its design, its name, and its logo remain ours. Buying a license buys the right to use the software described in section 2, not any ownership of it, and no rights are granted by implication.

13. No warranty

Snapline is provided "as is". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the app will be uninterrupted, error free, or compatible with every configuration of macOS and every app you point it at.

Snapline is not a backup system. Captures are ordinary files on your own disk, and keeping them safe is your own backup's job.

14. Limitation of liability

To the fullest extent the law allows, our total liability arising out of or relating to Snapline is limited to the amount you actually paid for your license in the twelve months before the claim. We are not liable for lost profits, lost data, lost captures, or any indirect, incidental, special, or consequential damages.

Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud. If you are a consumer, your statutory rights are unaffected by anything written here.

15. Termination

You may stop using Snapline at any time; deleting the app ends the agreement on your side. We may terminate a license for a material breach of section 7 (key sharing, tampering, or distributing cracked copies), in which case you must stop using the app and delete it.

We will say this plainly, because the architecture is public: a terminated key can be refused at its next activation or online check, but an installation that never comes back online keeps verifying locally. Termination is therefore partly technical and partly a legal statement that rests on you doing what it says.

16. Changes to these terms

If these terms change, the date at the top changes with them. Changes apply to purchases made after the change; the terms your license was sold under stay the terms of your license. If a change materially affects existing buyers, we will say so here rather than amend a sentence quietly.

17. Contact

Ziad Ziadeh, developer of Snapline.
Email: support@snap-line.app